So you can bag the best deal with total flexibility to change your plans if you need to. %title% %offer% Tbb. Wisecars will process your cancellation refunds in 7 days. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Even worse, they've created hundreds of fake 'good' reviews to fool people. Read Customer Service Reviews of www.wisecars.com - Trustpilot Wisecars is an online vehicle rental broker. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. When you rent a car, you will usually need deductiblecoverage. You can also find this information in the pick-up and drop-off details. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Wisecars flagged this review for containing harmful or illegal content.Read more. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. www.wisecars.com. Please note, it is your responsibility to provide all the above-mentioned documents. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. I had questions about requirements of car insurance. All persons driving the vehicle must be in possession of their driving license at all times. Surely it's illegal in USA to drive with no insurance. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. I had rented cars for myself and others through Wisecars many times. What's Wisecars' cancellation policy? It is highly recommended to call the police even for the smallest of damages. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Only when all documents are present and severe negligence can be excluded, a refund will be processed. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Cancellation Protection can be purchased only at the time of booking and is not refundable. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Mr. Mateusz. Your rental credit will expire after 2 years. We will send you your rental voucher 48 hours before your pick-up time. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Powered by, We use cookies to give you the best experience. Wisecars Car Rental Deals | Skyscanner Wisecars does not store credit card details. However, this is not true. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Please note, under no circumstances is the fuel included in the rental price. We will send you your rental voucher 48 hours before your pick-up time. Get our top coupon codes directly to your inbox. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. In all these cases, you will receive no refund of the money you have paid. She was very kind and helpful! If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. You may also add additional drivers at the rental counter when you pick up your car. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. If you cannot find the confirmation email, please contact us via our website. Even a basic insurance. provided by the customer's credit card company. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Date of experience: 07 February 2023. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. they are untrustworthy. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Wisecars is an independent travel broker who does not represent any particular car rental company. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Fill in your personal information and state what you wish to cancel or amend. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Great service! What's Wisecars' cancellation policy? Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Manage bookings effortlessly. Fill in your personal information and state your request. We used in October 2022. Amendments can only be made up to 48 hours before the pick-up time. Your browser settings can be set to inform you before receiving a Cookie. Wisecars customer support is available 24/7. Some of this include complete insurance and others do not include it at all. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. The car rental company will charge you for the additional driver for the whole time that you have the car. If you are involved in an accident, the local police and the Car Rental Company must be contacted. In that case, special cancellation terms are presented during booking. Reply from Wisecars. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). In that case, please contact your bank for additional details. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Only when all documents are present and severe negligence can be excluded, a refund will be processed.
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