13 min article; Return postage for buyers. Sit back and relax while we do the work. Transfer money online in seconds with PayPal money transfer. The item is only $25.00, but thetracked packet rate will be approximately $14.00. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. I would love to hear from others that have been on both sides of a case such as mine. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . eBay is no different. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. I just wish more sellers would beflexible depending on the circumstances. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Required fields are marked *. When a case is opened, the buyer is asked to upload photos and offer details of the item. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. Confirm your return address on the label. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Can I still get a full refund? I dont accept returns, why do I have to pay for a return postage label? If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. Jen in Indiana. There are several ways you can send an item back to the seller. Hope that helps. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Your email address will not be published. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. Get it as soon as Sat, Oct 15. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. For more details, please see our Condition of returned items policy. The next morning, EBay had refunded her??? Most sellers refund as soon as they get the item back. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Find the item in Returns and cancelled orders. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. This may take a few days. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. 03-23-2018 06:31 PM. Why would the buyer be liable for return shipping if damaged by the carrier? Learn more about our Condition of returns policy. Choose the label you want to send to your buyer. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. To contact us: Click Help & Contact at the top of most pages. You'll need to send it back within 10 business days, using tracked postage. I guess it always boils down to buyer beware! This is completely eBay legal, and fair to the seller, as far as eBay sees it. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. Enter reasons for returning the order. 2 min article; If you've changed your mind and no longer want to return your item, it's easy to cancel your request. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Jump into our 5-day e-mail intro course to see if this could be something for you. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. 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We use cookies to ensure that we give you the best experience on our website. But , as we all know, not all sellers (or buyers ) are honest. We would refund a buyer if an item was damaged. It could not hurt you. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. They are not allowed to mention a case in feedback. But for this specific one, they were quick to remedy the problem. The seller simply cancels the sale and a refund is sent back to the buyer. They can then print the label and use it to send the item back to you. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . Does eBay intimidate you? Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Select the shipping carrier from the dropdown list. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. Hopefully this isn't a seller in China. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Next, clean the lens with dish soap and dry with a microfibre cloth. ), know that eBay should have your back. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. INAD returns are paid for by the seller. Why would the buyer be liable for return shipping if damaged by the carrier? Yes, offering a return policy is an option for all sellers. We called eBay (BIG KEY! I was indeed shocked that in was the first call this was resolved. :) OutsideObserver2 3 yr. ago A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. on The stilts were a pretty great find! I was paid for my item and the original ship cost. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. 4 min article. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Select your reason for closing the return from the dropdown, and add details if you want to. I took pictures and opened a case. Birth certificates show that you were born. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. , Most single items can be wrapped with 3 of padding in a single box. This is what Ebay has gotten to and why sellers are the way they are. From the dropdown menu, select Send refund. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. And is it mostly positive? Look at the metal bent in! Select View return details. Its important to request the refund within a timely manner. The returns process usually starts with a message . Look at the metal bent in! But I trust my judgment and I'm hardly ever wrong. Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. New to the whole flipping/reselling process? eBay Canadas Zero Insertion Fee listing promotion extended. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. Again, it comes down to a gut instinct. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Enter the desired refund amount, and select Send refund. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). Otherwise, register and sign in. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. If the buyer paid, theyll need to contact the carrier instead. Hi Lyn, I am sorry you feel this way. You're also responsible for any return shipping you promise to pay in your return policy. Select your reason for the return and enter a comment about why you're returning it. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Log on DoNotPay in your web browser and we will help you. Returns. The shipping for this item was about $3. This again seems not logical. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! At your discretion, you could offer (on a case by case basis) to pay for half the shipping. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? FREE Shipping. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. Your item didn't match the listing, or it arrived faulty or damaged. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Honestly, this has left such a bad taste. In some cases, you can't know for sure. Who covers the shipping costs depends on why you're returning it. 4. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. If you don't ship the return by that date, we may close the request and you won't receive a refund. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. eBay Money Back Guarantee covers most transactions on eBay. 04:41 AM .. just like we do now when buyers claim they never received the item! Read our most popular questions and answers on how to handle return shipping for items you've sold. We appreciate the feedback. Specify a refund amount for the item or for the order. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. Damaged Item Who Pays Return Shipping? When I received the item back it was in all sorts of rough shape. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. Receive a full refund, partial refund, or replacement item. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Reply elislider 6 yr. ago Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. How do you know it is your item the buyer takes a picture of? . In the past we may have called 5-7 times! Also we would never sell a broken item pretending that it was not broken. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. You can save time and money by printing shipping labels for your sold items on eBay. Good luck. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. Who is responsible for return shipping costs? Dont let it! I sent an item back to the seller, but it got damaged at some point in the shipping process. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Same old form letter rma number garbage. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Scroll down to Return Preferences and click the Edit link on the right. eBay is taking action to protect sellers for shipments to and from British Columbia. What happens if the buyer refuses to pay for return shipping? How you request the return depends on how you bought them. Free shipping for many products! I don't accept returns, why do I have to pay for a return shipping label? Love seeing what you guys findVery cool find on the stilts! The good news isyou dont need to explore all this yourself! Disclaimer. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. I don't plan on stopping any time soon. If so I would have called back to get a new representative on the line to straighten it out. Do You Charge Return Shipping on Damaged Items? Who pays for return shipping cost on items damaged during shipping? What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. You can also start a return request from your Purchases in My eBay. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. 2 min . If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Death certificates show that you died. Who pays for return shipping? . eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. He returned the item because it didnt work when he received it. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? A similar issue happened to us recently. Comment below and let us know what happened and how you resolved it. What happens if eBay seller doesnt respond to return request? If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. The returns process. And I cant recall a time that we have lost money on an item and a case. The choice is not up to the seller, that is . Death certificates show that you died. What I might do is take a chance and send it without tracking. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. No, this seller is not in China . he's American. I think you need to learn not to take things so personally and choose your battles more carefully. You can also find more information in our full article below. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. We have helped over 300,000 people with their problems. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Choose the label you want to send to your buyer. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Amazon Package Sent to the Wrong Address? If the buyer decided the item was fine, but not what he hoped (Buyer Remorse), he pays for return shipping. If you want return shipping to be insured, see our section on alternative return shipping options. Select your carrier and enter the tracking number. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. To request a return, select the item you want to send back from your recent purchases above, or use the button below.
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