Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Yes, it is possible. 0000043061 00000 n 0000001601 00000 n 0000035148 00000 n Omnichannel technology that delivers personal CX at scale. Learn why we use cookies and how to manage your settings. About Us. Written by George Maybach for Fintel ->. 0000008977 00000 n Please indicate that you are willing to receive marketing communications. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. 0000002238 00000 n Learn why we use cookies and how to manage your settings. 0000006260 00000 n Contribute ideas and improvements for software products . 0000022096 00000 n It operates through two segments: TTEC Digital and TTEC Engage. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. from 8 AM - 9 PM ET. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. We combine leading technology partnerships and the CX expertise to enable your success. 0000017539 00000 n Understand your customers on a deeperlevel. Privacy Policy. ", Marty Deghetto will retire from TTEC on November 2, 2020. Options New. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. time keeping apps, and training on client products and procedures. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. AI and automation trends, High-tech goes all-in 0000121239 00000 n Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. It operates through two segments: TTEC Digital and TTEC Engage. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. What you'll be doing: %PDF-1.4 % TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. 0000024733 00000 n r\a W+v%J+aW] v%* TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ on contact center cloud, Voice of the customer best practices and strategy, Want to reach more Cloud-based technology and intelligent automation powering effortless customer and employee experiences. ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. 0000119471 00000 n 0000037328 00000 n The experience economy has created an explosion of interaction volumes across a myriad of channels. Not only will . With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. Privacy Policy. Our services help you design, build, and operate exceptional customer and employee experiences. Omnichannel, CRM, Automation, AI, we have them all. 0000007921 00000 n H\n0y We combine leading technology partnerships and the CX expertise to enable your success. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Eliminate friction and create value for your customers and employees. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. strategies for right now, Top customer service 0000194296 00000 n "In the last 10 years, TTEC has doubled in size and more than doubled its profit. Do Not Sell or Share My Personal Information. Clarabridge Engage is now Qualtrics Connect. For 40 years, our business has been helping companies make their customers happy. 0000009922 00000 n 0000050107 00000 n How do I operate more efficiently with automation. )~&njp~~? Outsourced customer experience and technology TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . 0000004803 00000 n "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. Privacy Policy. As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Gain a competitive advantage through automation. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . It operates through two segments: TTEC Digital and TTEC Engage. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. 0000044527 00000 n Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. Operating Income was $48.7 Million or 7.4 Percent of Revenue. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. And deliver CX at scale. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000030939 00000 n V"x(aL|i4c#\rFXX~lle4|Q;M And, one that helps you predict what will happen in the future. This site uses cookies and by using the site, you are consenting to this. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 0000008134 00000 n TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov.
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