To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. What are grabaseat email alerts? Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. display: flex; Update your contact information. How can I find out when flights from my city are on sale? Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. To change your account details, please see the FAQ below. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. The family name used for the original booking. This should also be the same name that's on your current passport. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? margin: 0; Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. A password manager stores all your passwords securely, so you do not need to remember them. An Air New. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. .content.header-bottom { Learn more about suspicious emails and messages. We can also put your Airpoints account on hold to keep it secure while you investigate. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. Can I use AirpointsDollars to upgrade my booking? How can I improve my chances of getting a greenlight deal? Airpoints number, username, or email address. On the ground, you can earn with our hotel and rental car partners. See the Airpoints terms and conditionsfor full programme details. I have recently changed my name, how does this affect my Airpoints membership? 0800 352 266. It could still be a phishing or malware site, so still take care. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. To reset your password, submit your username or your email address below. If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. Visit www.hsbc.com.au or call 1 300 30 8 880. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. and he will do his best to retrieve it for you. Lending criteria, terms, fees and conditions apply. You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. display: -webkit-box; Shop Huski, Spiegelau, KitchenAid and more. The relevant month, will be the statement period set out in your monthly statement. Anyone can join and membership is free. This varies and can be quite random. Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. General terms and conditions and Grabaseat fare conditions apply. .content.header-bottom p { Benefits include lounge access, priority check-in and extra baggage allowance. It may take a little longer than usual to get back to you. There are many ways to earn AirpointsDollars - to find out more,click here. For members living in Australia, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. At the start of each month*, the earn rate tiers, for Westpac . If you have any questions on a Getaway package in the first instance please email. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. See the list of FFPs of participating Star Alliance member airlines. What time do greenlight deals go on sale? Islands. You can also complete a MEDA form, or find out more about flying with a medical condition. Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. Status Points add up to make you eligible for Silver, Gold or Elite tier status. .content.header-bottom .usp-content > div { Your card will be suspended, so it can't be used for purchases. It's easy to change your personal information. Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply). Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. height: 40px; With four different Airpoints credit cards, there is a card to suit you. You can register for email alerts, bringing our best deals to your inbox each morning. width: 33.3333%; Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. I forgot my grabaseat password or user nameYou can reset these at any time. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. } You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. You will then be able to enter a new password. The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. Learn about the Airpoints programme. TWG Head of Customer Loyalty & Engagement. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple AirNewZealand lounge passes are not available for purchase. For further information, or to apply now, visit Westpac or call 0800 888 111. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. *Lending criteria, terms, fees and conditions apply. See the Elite Airpoints Dollar upgrade chart. Is the email and mobile verification process mandatory? Watching your AirpointsDollars and Status Points add up is easy with your online account. $95 spent up to (and including) $15,000 = 1 Airpoints Dollar. You will need your booking reference and the last name on the booking. Check your balance, special offers and more. Once resolved, call our team to reactivate your account. Can I transfer AirpointsDollars between frequent flyer programmes? We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. With Shairpoints, New Zealand residents can pool Airpoints with up to four other Airpoints members to enjoy greater benefits. } If you change your country of residence from Australia, your AirpointsDollars balance will be converted. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). AirNewZealand will never ask you for your password on the phone or in an email. To reset your password, submit your username or your email address below. You can use AirpointsDollars to pay for Koru membership. Then login and set up your Watchlist to be notified when deals go live. Can I purchase additional AirNewZealand lounge Guest Passes? . The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If you call AirNewZealand, we will need to verify your identity in order to help you. You'll see how many AirpointsDollars you can earn when you spend with them. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. This may take up to 4 weeks to arrive. Offer is limited to new applicants only. Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. Do update your password regularly. It prevents others from potentially intercepting the communication between your browser and the website's server. } You can then set up your email preferences so you can start receiving grabaseat emails. and he will do his best to retrieve it for you. Interest rates are valid at the time of publication and are subject to change. Don't share your credit card information with unknown online requests or websites. If you have not setup your secret questions and answers previously, you will not be able to complete this process. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. $190 spent over $15,000 = 1 Airpoints Dollar 3. You can make many changes to your flight details online: All you need is your six character booking reference. Our team are happy to help with your Airpoints questions, so please get in touch. You can use a credit card or debit card for this. Flight restrictions and routing restrictions apply. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. More about earning. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. Airpoints is AirNewZealand's loyalty programme. .content.header-bottom { Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. Once your password is compromised on one site it could be used on others. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. With so many ways to earn you'll be able to get your first reward in no time. Can I transfer my AirpointsDollars to another member's account? For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. You must provide an email address to register for an online Airpoints account. You will no longer be prompted to confirm your contact information, but may find that, from time to time, you are asked to verify your identity by using a passcode sent to you. I'm registered for grabaseat alerts but I'm not receiving them. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. No, AirpointsDollars may not be exchanged for cash. Please enter username to reset password Username Submit The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. To reset your password, enter your username and email address and click Send. I already have a airnz account That's great! For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. Last Updated: 2021-10-06 11:45:03 Elite and Gold members have the exclusive right to gift rewards to nominated people. Tel: 1800 803 298. Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. You can earn AirpointsDollars in the air and on the ground. .content.header-bottom .usp-content { For ANZ Visa Business cardholders APD earn will reduce from APD1 per NZ$75 to APD1 per NZ$85, or APD1 per NZ$50 of spend with Air New Zealand (for the first NZ$25,000 per annum). You will need your booking reference and the last name on the booking. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. Please sign in with your Airpoints details by clicking on the link below. More about spending. Image courtesy of airnewzealand.com. Air New Zealand Login Screen. Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available How often do new deals go on sale? Lending criteria, terms and conditions apply. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. Lucky for you, we have a few ways to get in touch. Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. Offers available to new , approved HSBC credit cardholders. 4. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Loyalty programme product innovation and optimisation. Just ask "What is my credit balance?" Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. Seats are strictly limited - see the online 'counter' for the number of seats left. You can also purchase a Star Alliance upgrade using AirpointsDollars. Do consider using a password manager to generate and store your passwords. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Set your contact details, flight preferences and more. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. Yes they are. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. The family name used for the original booking. 2. (AirNewZealand reference numbers end in "H".). Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. You can click on the "find more dates" button to search for other dates. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. Check your flights, request upgrades and more. Can I exchange my AirpointsDollars for cash? The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. display: -moz-box; These changes took effect automatically on 1 February 2023. Update your password. Sign up for grabaseat alerts. Pro-tip: sign in to the website first, for the best Oscar experience. The airline says more than 2,000 flights are booked everyday utilizing Airpoints a number which at first glance is surprisingly large given the size of the carrier and program's reputation for not being very rewarding. We'll then ask you a challenge question to verify your identity. Be spontaneous and act quickly, be flexible with travel dates, number of passengers or the destination. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. width: 100%; Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. You can also purchase a Star Alliance upgrade using AirpointsDollars. Pro-tip: For the best Oscar experience,sign in to the website first. Can I use AirpointsDollars to upgrade my booking? What can I do? Can I use AirNewZealand credit at the Airpoints Store? Your details will all be filled in for you. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. I've forgotten the password and/or username I made up when I registered online. For your local free calling number, click the Help & Contact link at the top of the page. Please log in to your Airpoints account, and click the "Claim missing Airpoints" tab. See the Elite Airpoints Dollar upgrade chart. How do Status Points work? Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. We understand COVID-19 travel restrictions may impact your Airpoints membership. You may be able to retrospectively claim AirpointsDollars from your activity with AirNewZealand or with one of our partners. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. Watching your Airpoints Dollars and Status Points add up is easy with your online account. Still got questions? Try changing the travel date(s), number of passengers or even the destination. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site.
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