No, tickets must be scanned through the Rockets App or the AXS App. Youll be able to transfer money to your bank from your account on AXS.com. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. On the review page, click the Transfer button to send the tickets. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. Its up to the promoter, artist, or team if you can sell tickets or not. 2023 Crypto.com Arena. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. Click the 'Transfer' button and your guest will receive a notification via . As an event draws closer, venues generate the barcodes for each ticket. We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. Help us improve this article with your feedback. On the review page, click the Transfer button to send the tickets. Show the ticket in the App at the entrance and get them scanned to enter. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. AXS Mobile ID tickets are digital and cannot be printed for venue entry. There is no fee for transferring seats and you are allowed unlimited transfers. (*If you can't remember your password, tap. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. Press J to jump to the feed. may not be valid. Yep! AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. What is transfer? Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. After that, the tickets will be theirs to use with the AXS app. Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. I do not believe these tickets will work, because they do not look like any other tickets I've used to enter this arena previously this year. You may also review your transfers and purchase history at AXS.com. Then your friends can get in with their own phones using the AXS app. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. Try to contact them on their Twitter account. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. Transferring Tickets. Use the same email you use on StubHub. When your tickets sell, youll receive an email informing you of the sale. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. When I buy tickets, do I have to deal with the seller? Privacy Policy. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Tap the gameyou are attending tap View All to see more games. There is no fee for transferring seats and you are allowed unlimited transfers. Your guests will need to create an AXS account to receive tickets. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. You will enter your community username and new password and done! Also, to make it even more . Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. Danielle is the author of this solution article. Updated a few days later TL;DR: Call the merchant that issued the tickets. and our Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. 2023 Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. Select the tickets to sell, and then set your price and selling options. Usually there is a waiting period of a few weeks. Why did the venue decide to use AXS Mobile ID? It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Show the tickets on your phone for everyone in your group. If they already have an AXS account set up the tickets will go in their account automatically. Show the ticket in the App at the entrance and get them scanned to enter. The tickets will be delivered to the buyer automatically. | Theyll also need to get the AXS app. The Fox Theater Foundation. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. Hey guys, I just joined this group so if this isnt allowed lmk. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. Select the tickets to transfer and enter the recipients information. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. What if my guests arrive at different times? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I had read on other threads that sometimes the tickets don't transfer until the day of the event. Its mission is to enhance the quality of life in Kern County through the effective operation of the Historic Fox Theater as the areas premier cultural and community event center. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Can seats be transferred to someone who doesnt have an AXS account? With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. Just follow the simple steps to make the tickets officially yours. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Select the tickets to sell, and then set your price and selling options. StubHub told me to call AXS and let them know this was due to the show being postponed. Anyone have success getting something similar resolved day of show? When its time for the event, they can open the app to show their tickets on their phone. Apparently it is actually AXS? And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. Your guests will need to create an AXS account to receive tickets. When its time for the event, they can open the app to show their tickets on their phone. Click the Transfer button next to the event in your AXS account. Stub hub sent my hockey tickets for a las vegas game to axs. Use the same email you use on StubHub. If you see a Sell button next to your tickets in your account, you can sell them! Yes This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? Tickets Seat numbers it lists 13-16 ? I had flown from TX to NY for this show with my friend. Your Privacy Choices | Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). After completing the account information, you may buy, sell or manage any seats in your account. Bought ticket and then they weren't available from the seller. Sorry we couldn't be helpful. Even if you call within 48 hours of your event, you will probably get no help at all. Select the tickets to transfer and enter the recipient's information. Select the tickets to transfer and enter the recipient's information. After that, the tickets will be theirs to use with the AXS app. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. When listing tickets, you decide how long your listing will be available for others to buy. Remember, your friends can always transfer tickets back to you. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. All Rights Reserved. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. This will bring you to the page to confirm the correct email associated with the order. Just follow the simple steps to make the tickets officially yours. Ability to transfer and/or sell tickets varies by show and is subject to change. Otherwise you have until your friend creates an account to cancel the transfer. There has to be some way, right. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How will I know if my transfer was successful? AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Browse your upcoming events and tap the ticket icon for the one you would like to sell. Sorry we couldn't be helpful. It depends. All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. I bought two tickets to a New York Islanders game at Nassau Coliseum. No. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. If available, youll see the option to get tickets with AXS Official Resale on the event page. AXS Mobile ID allows for convenience, flexibility and security. Many fans find it best to TRANSFER the seats to their guests prior to the event. Youll be able to transfer money to your bank from your account on AXS.com. They should be able to tell you if the tickets are active. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). Easy! We are changing the way you register and sign-in to the StubHub Community. Never. Did you find it helpful? It depends. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Lindsay is the author of this solution article. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Sign into your AXS Account and click Listings. Manage Cookie Preferences In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. Browse your upcoming events and tap the ticket icon for the game or event you would. Tix originally purchased Spring 2020, was postponed until today 7/31/21. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. Article. AXS Mobile ID allows you to manage . Many fans find it best to TRANSFER the seats to their guests prior to the event. Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. Your AXS Mobile ID ticket will now show up. Anyway, a few friends and I had tickets to see Harry styles in Cleveland. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. Privacy Policy | i had the exact same problem. SOLD TICKETS VIA AXS. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. We bought the tickets through AXS and we have no clue how to sell or transfer them. I purchased tickets for a concert back in February. Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? If you do not currently have an AXS account you will be instructed to create one during your purchase. Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) After the switch, you will enter the email address you use to access the community in order to reset your password. Theyll just have to create an AXS account to claim their tickets. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Have been on hold 3+ hrs. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. Customer service all the way to your seat, 2000-2022 StubHub. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). Under this tab, you'll see event details and ticket barcodes for all your upcoming events. Can seats be transferred to someone who doesnt have an AXS account? They said they would get in contact with the seller and have the tickets transferred over. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. i assume they will try to get me to receive the tickets using axs again. Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." If you already have an AXS account, the tickets will be transferred to your account automatically. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Press question mark to learn the rest of the keyboard shortcuts. Stubhub assured me my tickets would be available. Select the tickets to transfer and enter the recipient's information. Why did the venue decide to use AXS Mobile ID? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. Yes No Still Need Help? All rights reserved. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Now we just want to get rid of them ugh. No. Here we are. AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. i spent the next 2 hours trying to get the axs app to work and get my tickets. Sorry we couldn't be helpful. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. They assured me that the tickets would be transfered once they got ahold of the seller. Go into the app, look at the ticket. Remember, your friends can always transfer tickets back to you. Enjoy the event! You should see something to transfer. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Then when it sells and you are paid, you transfer it using the app. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Theyll just have to create an AXS account to claim their tickets. Theyll also need to get the AXS app. After completing the account information, you may buy, sell or manage any seats in your account. If you already have an AXS account, the tickets will be transferred to your account automatically. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). When I sell tickets, do I have to deal with the buyer? Terms of Service | To login, use the same email address you used when purchasing your tickets. For more information, please see our On the Review page, click the List Tickets button to finish. Never. Privacy Policy. Transfer tickets to friends (for select events). Official Tickets and Your Source for Live Entertainment | AXS.com Bought tickets for a group? Yes and our Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics OR. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. A full-service national event ticket marketplace. The Rockets App is free to download and available in the App Store or the Google Play Store. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." Review listing information and choose Credit Card for payout. axs allows you to transfer ticket you have bought from within the app. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. Did you ever receive an email that the tickets were actually transfered to you or are you simply going off the delivery date. The tickets will be delivered to the buyer automatically. Yep! Open the App and sign in to see your tickets. Create an account to follow your favorite communities and start taking part in conversations. it must be some garage shop with three programmers. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Are screenshots of the barcode valid for entry? Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Here's how it works: Click the Transfer button next to the event in your AXS account. Tap View to access the barcode and scan in for entry. Have screenshots and stuff with timestamps to also prove this is a thing. Click the Transfer button next to the event in your AXS account. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. Was wondering if you had any update on how yours is going? With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. Use of this website signifies your agreement to our. If you see a Sell button next to your tickets in your account, you can sell them! Customer service all the way to your seat, 2000-2022 StubHub. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . What are my options here? To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. You may also review your transfers and purchase history at AXS.com. Does anyone know how to do it through axs?? I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. I followed the directions of creating a AXS account via the email address that they sent me the email. Nope. Have mobile tickets and cannot find barcode. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). You've been successfully subscribed - thanks! Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. On the Review page, click the List Tickets button to finish. Site Map | Flew in for this show. If you do not currently have an AXS account you will be instructed to create one during your purchase. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. Can I still use a ticket after I have transferred or shared it with someone else? We are changing the way you register and sign-in to the StubHub Community. When your tickets sell, youll receive an email informing you of the sale. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete.
