You will need your order number and email/last 4 digits of your phone number. You can unsubscribe at any point. You can return your item to us for a refund, and then place a new order to get the item of your choice. By enabling them, you are agreeing to our. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. No packaging, no problem! Youll find these alternative methods If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Click here to generate and print off your returns label and to find your nearest store. #betheMAN. 2. 4. If your items dont make it back to us, youll need to open a dispute with the carrier. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. You can generate a returns label from our website, attach it to your parcel and then send it back to us. If you have received a faulty or an incorrect item, please contact customer services clickhere. You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. them or get a refund. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 4. Simply return your item(s) and reorder for a replacement. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Just pop your items in something non see-through, sealable & waterproof. 1, 2, 3! Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. You don't need to remember to keep your proof of postage - it's all digital! We're sorry to hear that you've received an incorrect or faulty item. Please return unsuitable items in its original packaging. Read about their experiences and share your own! Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. weareMAN. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Please turn it on so that you experience this sites full capabilities. below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. 3. 3. 1. Please use a trackable service and keep your proof of postage receiptuntil after your refund is processed.. You've got 28 days to send something back to us from the day you receive it. Cargos, To experience the full world of Boohoo, please enable these or check whether another program is You've got 28 days to send something back to us from the day you receive it. Swim Shorts, Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Make sure you keep your proof of postage! Items must be unworn and unwashed with the original labels attached. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Items must be unworn and unwashed with the original labels attached. You can return your item to us for a refund, and then place a new order to For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. item of your order). All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Copyright 2022 boohoo.com. By enabling them, you are agreeing to our. You may be liable for import and pay a custom duty charge for orders over the customs threshold. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. Once our checks are complete well refund your credit/debit card. here, and a member of our team will look into it. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. Returns via the portal are fully tracked. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. One of our customer service agents will be more than happy to look into this for you. warehouse, and again when we have processed your refund. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Find out how to return As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. I . If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Returns via the portal are fully tracked. For more info or to contact Zippay click here. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery. Returns cost $4 and you can track them as they make their way back to our US hub in New York. You'll get an email once we receive your returned item. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. A typical refund will take up to 14 days + your banks handling time. A refund will then be issued by Zippay once your return has been processed. We would like to show you a description here but the site won't allow us. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. .b-ngvip-title { Simply return your item(s) and reorder for a replacement. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. 2. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Once you have processed your return in the portal you're ready to post it off! Keep an eye on your return tracking. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. You can do this by filling out the form on our Customer Service Hub weareMAN. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. By enabling them, you are agreeing to our. Cool with that? 3. Please return unsuitable items in its original packaging. Hoodies, Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Email Address The email address used to place your order. By subscribing, you agree to receive marketing communications from boohoo by email. See our, On dirait bien que vous nous rendez visite sur. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. 1. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone Returns via the portal are fully tracked. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. You have 30 days to cancel your order because you have changed your mind. " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " You can unsubscribe at any point. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. Make sure you keep proof of postage! Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). 90z Revival, If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience.
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